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Do your employees get speedy answers to their questions when they call your help desk? Do their projects get put on hold while waiting for technical assistance? Speed is what will put you ahead of the rest. iHelpDesk dramatically improves your ability to support your employees and the myriad of applications that keep your organization running smoothly. The sooner questions and problems can be tracked and resolved, the more productive your organization will be. And for today's competitive organizations, the rewards go to those who can respond quickly and intelligently. Let iHelpDesk make your help desk truly helpful! iHelpDesk was built with speed in mind and a focus on getting you started quickly. iHelpDesk combines the industry's only 100% Pure Java client with asset management and network integration. You'll manage every incident from initial logging through load balancing, escalation, notification, and resolution. A new approach to expanding support while reducing costs."The Internet is moving beyond a web, remote access, and email network, to a robust platform for delivering sophisticated, value-added services and applications." - Matthew Lucas & Limor Schweitzer The power of the Internet has arrived at the help desk. In an area where organization-wide access to data, a single, easy-to-use application interface, and cost-sensitivity are key, a help desk solution that provides all the traditional capabilities you depend on but provides them through an Internet browser is a great step forward. iHelpDesk has made that step. Providing a 100% pure Java interface in addition to its thin-Windows client, iHelpDesk's first in the industry Internet (and Intranet) architecture give your organization a robust incident and asset management solution that can be quickly and easily deployed across any desktop at a fraction of the cost of a traditional client/server solution. But this isn't just some web-based interface that is a pale imitation of its Windows counterpart. iHelpDesk uses a universal client interface; one that looks and functions identically, regardless of whether your help desk staff (or callers) are working from a Windows client or an Internet browser. And so, whether you wish to empower users to log, diagnose, and solve their own problems, or wish to empower your support staff to check a caller's hardware and software configuration, Applix iHelpDesk gives you the power to do so. If you're looking to distribute the power of your help desk across your entire organization, or to do so with a single, easy-to-use, cost-effective solution that supports a heterogeneous hardware environment, iHelpDesk provides the new approach that you're looking for. iHelpDesk is the first and only Windows and Web centric incident management application for internal (IT) help desks that integrates asset management, network management, and caller training. With its unique QuikSolve resolution technologies, iHelpDesk empowers your staff with quick access to the most likely solutions to every problem. And, with automated notifications, escalations, and load balancing, plus on-demand graphic and text-based reporting, iHelpDesk allows your users to be more productive while enabling your staff to concentrate on the most crucial, time-sensitive issues. Continue to Benefits Download or view online the iHelpDesk datasheet (128KB) in Adobe Acrobat PDF format. |
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