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Applix iService

Customer Service Doesn't End with the Call

Applix iService extends the boundaries of a traditional service application.

Superior customer satisfaction requires that your support team quickly and efficiently manage and resolve customer issues. Customers are demanding more from a service department than ever before, and iService lets you transform customer service into superior customer satisfaction. iService was built with speed in mind and a focus on getting you started quickly.

"Customer service is everything you do to add value to your core product or service. Good customer service can set your business apart from your competitors. It can result in increased sales from existing customers and bring you new customers through good word of mouth."

- Jamie Fisk, Orlando Business Journal, Business Survival Guide

If all that your organization expected to get out of a customer service application wasthe ability to log and solve customers calls, you could pick most any service software product off the shelf and be confident that your needs would be met. But the delivery of high-quality customer service demands far more from a service application today than just a good resolution technology.

The ability to create customer loyalty, whether by offering callers appropriate incremental products or services, by periodically surveying the satisfaction level of your customers, or by passing product feedback on to a development staff is what today's organizations demand from a service application.

And customer loyalty is exactly what iService is designed for. Complementing the traditional suite of customer service application functionality capabilities such as account and contact management, call auto-routing, notification, and escalation, and iService's unique QuickSolve^TM resolution engine, is a secondary suite of functions that give your service organization the ability to distinguish itself from your competitors.

As one member of the iEnterprise customer relationship management solution, iService enables your organization to expand on the traditional boundaries of a service application and reap the rewards of a more satisfied and profitable customer base.

iService is the first and only Windows and Web-centric customer incident management application. Incorporating complete account and contact management plus multi-tiered service contracts, time and materials billing, and preventative maintenance scheduling, iService provides organizations with a competitive edge in satisfying their customers' service needs.

Using Applix's unique QuickSolve resolution technologies to retrieve answers faster and easier, and iService's fully integrated quality assurance module to provide seamless integration to engineering and product development, iService also combines with iSales to form the industry's leading CRM (customer relationship management) software solution.

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Download or view online the iService datasheet (107KB) in Adobe Acrobat PDF format.

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