Onyx Analytics 3.0

Onyx Software

Overview

Onyx provides a full-featured performance management and business intelligence offering on a simple, common platform. Based on over a decade of experience in helping enterprises understand and manage their customer-centric operations, Onyx Performance Management solutions enable medium and large enterprises to better drive these operations and processes.

Benefits

Increase revenues:

• Improve customer acquisition and retention
• Retain the most profitable customers
• Increase win rates

Decrease costs:

• Optimize marketing, sales, and service operations
• Shorten cycle times
• Reduce development and maintenance costs

Increase accountability:

• Gain visibility into outcomes and effectiveness
• Improve governance and compliance
• Enforce internal policies and procedures
• Align functions and individuals with shared metrics

Features

Integrates with Onyx customer relationship management (CRM) and business process management (BPM) solutions:

• Embedded reporting content in key CRM screens
• Bi-directional drill-through between reports and CRM system
• Comprehensive reporting coverage with pre-built, user-driven marketing, sales, service, and support reporting templates
• Easy implementation—reports leverage domain data for filtering, grouping, sorting, and more
• Integrated security—single sign-on and access control

Leverages IBM Cognos 8 Business Intelligence and performance management capabilities:

• Rich dashboards
• Real-time analytics with deep comparative analysis capabilities
• Balanced scorecards on key business performance indicators
• Ad-hoc, self service reporting for business managers
• Proactive event management for metric-driven processes

Architecture

Onyx has completed its migration to leverage IBM Cognos 8 BI. It includes:

• A pre-built Framework Manager model for the Onyx Enterprise Database
• Security adapter using IBM Cognos 8 SDK
• Pre-built Cognos reporting templates with prompt pages
• Report view or run windows (portlets) embedded into the CRM user interface
• Bi-directional drill-through that allows users to navigate directly from reports to individual records in the CRM system; or pass context variables to reports from CRM so they are automatically filtered for content views within the CRM system
• Pre-built cubes for customer segmentation, marketing management, sales management, service management, and support management

Availability

Users access the system on-premises via the Onyx CRM application and/or Cognos Connection.

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