i-COsoft BI IT Performance Management Suite

i-COsoft

Overview

The i-COsoft solution is designed for IT performance management. It allows CIOs to manage their own department and to demonstrate the added value they’re creating for the company. The solution provides CIOs with modules for user satisfaction analysis, IT benchmarking, and IT scorecarding.

The target market is CIOs of large organizations who need to communicate their value to the rest of the organization.

Benefits

• Allows the IT department to show that they’re adding value and not just costing money.
• User satisfaction analysis improves support and project processes.
• Better adoption of IT services applications, tools, and projects by end users, which drives overall productivity improvement.
• Focuses on service issues and problems, which drives productivity improvement.
• Helps to optimize the Help Desk team regarding user expectations, which optimizes the financial efficiency of the department. Helps to align resources for the Help Desk in terms of user expectations. By focusing on the main aspects that drive user satisfaction, this results in cost savings.

Features

• IT scorecarding
• User satisfaction analysis (generic surveys or day-to-day analysis regarding SLAs)
• IT budget benchmarking
• ABC/ABM modules
• ROI and payback management modules
• ITIL process management templates

Architecture

Cognos software (IBM Cognos ReportNet, IBM Cognos PowerPlay, and IBM Cognos Metrics Manager) is bundled with our solutions to provide better analysis capabilities. Everything is structured around IBM Cognos ReportNet.

We are Linux and Windows based with a SQL Server and Mysql database.

Availability

The solution is available in ASP mode, which means users access information through the Web.

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