BI Solution for the Hospitality Industry
Change ++
Overview
The Change++ BI Hospitality solution provides hospitality organizations with the information they need to manage their business effectively. It combines provision of key information to outlet and operations teams with full analysis and reporting capability for central finance, product/pricing teams, marketing, and auditors.
Benefits
- Timely, relevant information to drive management action.
- Dashboards provide an instant overview of company performance.
- Simple, focused reports for operations teams.
- Immediate benchmarking for sales per square foot for each outlet.
- Drill through reports for instant analysis of metrics, to understand the story behind the numbers.
- Intranet delivery allows managers to access information anywhere.
- Ability to track key performance measures, such as labor scheduling reports (the need to combine forecast and actual costs from different systems).
- Identifies best and worst performers to foster competition.
- Combines information from multiple data sources (e.g., EPOS, Finance, HR).
- Information tailored to the needs of different user communities.
- Easy-to-use analysis capability on some data sets for operations managers.
- Access to detailed transactional information via drill-through from managers’ reports.
- Full analysis and flexible reporting for sophisticated users.
- Easy deployment to multiple sites and remote workers.
- Low training costs.
Features
The change++ Hospitality solution is a Web-based system. All users gain access to their data via portals – some open to all and some controlled by user credentials. A typical hospitality implementation would include the following:
Main dashboard
- Point of entry for all users
- Contains key hospitality summaries e.g. sales & labour, sales trends, top & bottom 10 outlets, products etc
- Drill throughs to more detailed reports
- Updated automatically by schedule
Focussed portals
- Access to portals controlled by user credentials
Operations manager portal
- Reports designed for operations manager audience
- Reports enable comparisons with common outlets and regions
- Selected cubes available for analysis
- Portlets are used to organize reports into categories (e.g., finance, sales, stock, labor, P&L)
Corporate portal
- Top level, corporate reports with drill down
- All cubes available for analysis
- Portlets used to organize reports into categories
- Alerts sent to users as data and reports are refreshed
Architecture
The solution uses IBM Cognos 8 BI to access key business data sources, combine the information, and deliver it to the user communities in a format that suits them. The Cognos toolset has data connections to the EPOS, finance, and other systems. It also communicates with existing corporate email and authentication providers to implement security and alerting.
Key Cognos cubes are automatically built using robust production schedules, in some cases many times a day. These scheduled processes build the cubes, then republish the key reports, and send an alert to users to let them know the data is available on the system. Many reports are pre-run with output saved to the appropriate portals, so users can see the results quickly.
When operations users (typically area managers) log in to the system, the information they see is filtered for their own hierarchy level. They can view their performance, and that of their outlets, without the need to drill or navigate through the data.
Head office users can access additional cubes “offline” and use IBM Cognos 8 Mobile Analysis User to view and analyze them.
Availability
For more detailed information, visit our website: www.changepp.co.uk
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