BURLINGTON, MA, August 11, 2004— Cognos (Nasdaq: COGN; TSX: CSN), the world leader in business intelligence (BI) and corporate performance management, announced today Toshiba America Medical Systems (TAMS) has selected Cognos ReportNetT and the entire Cognos EBI Series. Toshiba will use Cognos to support a wide variety of corporate marketing initiatives.

"TAMS has been growing sales at an average rate of 20% annually over the past three years, and we credit our success in the diagnostic imaging market to our ability to foster long-term, customer-focused relationships," said John Zimmer, VP Marketing, TAMS. "Cognos ReportNetT will be used to help support our ability to manage these relationships by automating the integration and analysis of a wide variety of customer focused metrics such as customer satisfaction, product performance, and other key performance indicators."

After a rigorous evaluation of other BI solutions, Toshiba selected Cognos to help manage a wide variety of customer oriented information and metrics. The pure Web Cognos EBI Series will enable key Toshiba decision-makers to create rich compound reports with data drawn from a wide array of sources. TAMS will leverage Cognos' integrated dashboarding, scorecarding, event management, analysis and enterprise reporting to build a comprehensive multidimensional view around its customers.

"Our goal is to leverage the entire suite of Cognos tools to better serve the needs and wants of our customers. By utilizing the entire suite of integrated BI applications, including next-generation Web-based reporting, analysis, scorecarding and alerting, we now have the ability to instantaneously provide critical customer-oriented performance analysis and reports throughout our organization," said David Schwartz, senior manager, customer marketing, TAMS. "Ultimately, Cognos will be instrumental in helping us achieve our goal of industry leadership in customer retention."

With a planned deployment of the Cognos solution this summer, TAMS will begin providing users with a wide variety of marketing analysis, high-level scorecards, and alerts for senior management.

"TAMS is yet another customer to select Cognos EBI Series for its breadth of functionality, full integration, speed of deployment and zero-footprint performance. Like many global leaders, TAMS will be using Cognos to track and manage against its performance goals and objectives. By ensuring everyone has a single, rich view of customer information, Cognos creates an environment for true corporate performance management," said Paul Hoy, director of manufacturing solutions, Cognos.

ABOUT TOSHIBA:
With headquarters in Tustin, Calif., Toshiba America Medical Systems markets, sells, distributes and services diagnostic imaging systems, and coordinates clinical diagnostic imaging research for all modalities in the United States. Toshiba Medical Systems Corporation, an independent group company of Toshiba Corporation, is a global leading provider of diagnostic medical imaging systems and comprehensive medical solutions, such as CT, X-ray, Ultrasound, Nuclear Medicine, MRI and information systems. Toshiba Corporation is a leader in information and communications systems, electronic components, consumer products, and power systems. Toshiba has 166,000 employees worldwide and annual sales of more than $53 billion.